Sadly, this is a common refrain. And it really doesn’t need to be that way. Here are a few tips to help you get your team using your CRM so that you can start getting value out of it.
Make sure it works
Kind of obvious. So much so that I nearly ... Read More
Testing D
Do you or your team have days like this? Days where you remember at the end of the day that you wanted to contact that customer who hasn’t responded to your email proposal. And you also need to call and recover the relationship with another customer after the service delivery ... Read More
Years ago, an unfit and overweight office worker recalled a youth of dreaming about completing big events: a half marathon, a triathlon. It was December 31, just a few weeks before she would turn 42. Staring at a list of resolutions that looked suspiciously like the list from the year ... Read More
Have you ever had the feeling that you are doing everything wrong in your business or career, but it would all be fine if only you knew the secret? Then searching for the answer, are you confused and overwhelmed by all the self-help, personal and business development advice out there? ... Read More
I was mulling over leadership with a trusted colleague a while back and reflecting on the fact that I had never really seen myself as a leader. I had a mental picture of a charismatic front man (and they are so often men!), leading the way, lighting the path. You ... Read More
Many people ask why I'm even attempting an MBA, especially at this point in my life. School aged kids, growing a business, an already full dance card of volunteer and sporting commitments. Surely it isn't worth it at this point? The answer is yes, it is returning so much more ... Read More
During the last week I came across this article by Dave Kurlan in Top Sales World – Why nobody cares about sales excellence
It was a real call to action, describing how little interest there appears to be in doing the work to achieve true sales excellence. While you could look ... Read More
Happy New Year everyone. After a short break for holiday and family time, it is time to re-join the sales world! I hope you got to enjoy some R&R with family and friends too.
As with many of you, I didn’t entirely switch off. I have been mulling over Tamara Schenk’s ... Read More
Just over a week ago, the Centre for Sales Excellence held its annual conference in Melbourne. For an agenda that was dominated by vendor presentation, I was thrilled to walk away with so much actionable new knowledge, from fantastic local and international speakers.
The conference was themed around customer engagement. Aligning ... Read More