My original title for this article was “Its not you, it’s me”. CRM implementations fail for many reasons. Sometimes it is the purchase of the wrong software, sometimes even really bad software. Maybe a less than competent implementation partner. I’m going to go out on a limb here and say ... Read More
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Contact Us October 15, 2019Frieda Maher
Sadly, this is a common refrain. And it really doesn’t need to be that way. Here are a few tips to help you get your team using your CRM so that you can start getting value out of it.
Make sure it works
Kind of obvious. So much so that I nearly ... Read More
September 18, 2019Testing D
Do you or your team have days like this? Days where you remember at the end of the day that you wanted to contact that customer who hasn’t responded to your email proposal. And you also need to call and recover the relationship with another customer after the service delivery ... Read More
May 3, 2019Testing D
Asking this question is like asking “what is the best vehicle to buy?”
A small, fuel efficient Toyota hatch might absolutely be the right vehicle for some people, but it is not right if you have a family of seven. Or if you transport heavy equipment!
So, what are the right questions ... Read More
January 30, 2019Frieda Maher
Years ago, an unfit and overweight office worker recalled a youth of dreaming about completing big events: a half marathon, a triathlon. It was December 31, just a few weeks before she would turn 42. Staring at a list of resolutions that looked suspiciously like the list from the year ... Read More
June 18, 2017Testing D
Have you ever had the feeling that you are doing everything wrong in your business or career, but it would all be fine if only you knew the secret? Then searching for the answer, are you confused and overwhelmed by all the self-help, personal and business development advice out there? ... Read More
February 16, 2017Testing D
Today I saw a post from the wonderful Suzi Dafnis from HerBusiness, suggesting that we consider what our 3 words for 2017 could be. This is an idea she sourced from Chris Brogan, who has written this excellent post on his words for 2017 and the background behind the idea. I am ... Read More
January 1, 2017Frieda Maher
I was mulling over leadership with a trusted colleague a while back and reflecting on the fact that I had never really seen myself as a leader. I had a mental picture of a charismatic front man (and they are so often men!), leading the way, lighting the path. You ... Read More
October 5, 2016Testing D
Many people ask why I'm even attempting an MBA, especially at this point in my life. School aged kids, growing a business, an already full dance card of volunteer and sporting commitments. Surely it isn't worth it at this point? The answer is yes, it is returning so much more ... Read More
September 14, 2016Testing D
During the last week I came across this article by Dave Kurlan in Top Sales World – Why nobody cares about sales excellence
It was a real call to action, describing how little interest there appears to be in doing the work to achieve true sales excellence. While you could look ... Read More
January 22, 2016Testing D