My original title for this article was “Its not you, it’s me”. CRM implementations fail for many reasons. Sometimes it is the purchase of the wrong software, sometimes even really bad software. Maybe a less than competent implementation partner. I’m going to go out on a limb here and say ... Read More
Category: CRM
Sadly, this is a common refrain. And it really doesn’t need to be that way. Here are a few tips to help you get your team using your CRM so that you can start getting value out of it.
Make sure it works
Kind of obvious. So much so that I nearly ... Read More
Do you or your team have days like this? Days where you remember at the end of the day that you wanted to contact that customer who hasn’t responded to your email proposal. And you also need to call and recover the relationship with another customer after the service delivery ... Read More
Asking this question is like asking “what is the best vehicle to buy?”
A small, fuel efficient Toyota hatch might absolutely be the right vehicle for some people, but it is not right if you have a family of seven. Or if you transport heavy equipment!
So, what are the right questions ... Read More